Yes, you can change the band width if you’d like. Please note that the band width depends on the center diamond. If the center diamond has a larger or smaller carat weight, the band width will be adjusted accordingly by our design team. For example, if the ring has a 1ct center diamond, the band width will be 1.80mm or less. There is an “Order Notes” section on the checkout page where you can write your instructions. Band widths up to 1.8mm are free of charge. For widths up to 2mm, there is an additional fee: $100, $200 for widths up to 2.20mm, and $400 for widths up to 2.40mm For band widths above 2.40mm, please email us at wholesale@loosegrowndiamond.com, and we will provide you with a quote.

If the center stone has D, E, or F color and VVS or VS clarity, we use a mix of DEF color and VVS/VS clarity diamonds for the side/small stones. If the center stone has G, H, or I color and VS or SI clarity, we use a mix of GHI color and VS/SI clarity diamonds to match the center stone.

Our warranty covers any issues with your product as soon as you receive it. It also includes fixing loose prongs, polishing, and rhodium plating within a seven days of purchase. We guarantee our products are defect-free, but please contact us if you find any issues. If you have a different problem not covered by the warranty, contact us. We'll inspect your product and let you know the cost for our services.

Every order is delivered in an elegant, ready-to-gift ring box with a premium finish and soft interior cushioning - crafted to make your special moment even more memorable.

Yes, you can! We offer a two-tone customization option where you can mix different metal colors — for example, a yellow gold band with a white gold basket and prongs. You can also choose combinations like white, yellow and rose gold or platinum. Please note, there is an additional fee of $100 for two-tone designs.

LGD would be delighted to create your dream piece of ring/jewelry. To get started on your custom piece of jewelry, please email us at wholesale@loosegrowndiamond.com OR contact customer service at 1-929-919-5214 now.

Yes, We offer a 7 day free resize for all rings sold at Loose Grown Diamond. Just reach out to a support via chat or email wholesale@loosegrowndiamond.com to initiate a resize. Be sure to have your order number and correct size you need handy to expedite the process. Please note that Platinum ring can't be resized and covered in this policy.

You may use our Ring Sizer or visit any local jewelry store should offer free sizing. When you get sized, take note of which type of sizers they used- thin, wide or comfort fit (meaning they were rounded on the inside).

We provide free customization/personalization services and would be more than happy to engrave a ring/jewelry for you. At the time of placing an order there is a "order notes" section on the checkout page. Please write down the instruction over there.

Crafting side stones in pear, marquise, or oval shapes requires 3 to 4 days, whereas other shapes can extend the ring/jewelry crafting time to 2 to 3 weeks, and the jewelry crafting time will be extra.

Yes, you can. Please email us at wholesale@loosegrowndiamond.com with your order number, and our team will send you the digital appraisal at no cost. You can use it for insurance purposes.

Absolutely! If you would like to place your order over the phone you can speak with a member of our Customer Service team by calling +1-929-919-5214.

In many cases we can meet shorter urgent deadlines, please just email us at wholesale@loosegrowndiamond.com OR contact customer service at 1-929-919-5214 and ask about the specific item you want to order.

Once you placed the order, our team will get back to you with the CAD & 3D design of your ring within 24 working hours over the email. Once you approve it, we will move forward to production.

Yes, we’d be happy to help you create a custom ring using the diamonds you already own. You can choose from a variety of ring settings available on our website to craft a design that fits your diamond. If you already have a specific setting style in mind, feel free to share it with us, or we can guide you through our available options to find the perfect match. Note: A $100 mounting fee applies for setting your diamond in the chosen setting, and a $100 two-way insured shipping fee will also be charged