Reliable, definitely recommend!d
I was really scared to make this kind of purchase online. I read all the positive reviews and decided to give them a chance. I’m so glad I did!! My diamond is beautiful! The payment process was quick and easy, my diamond was delivered 10 days after my order was placed.
Anuschka Grobler
Kentucky
I had an extremely positive experience…
I was looking for rings online and nothing came up within my style/budget until I came across this site. I was skeptical from it being online, but I was always notified of what was happening behind the scenes. I couldn’t be happier with this company.
Evan Onuskanych
New York
Great prices, great customer service!
The prices on this site are significantly lower than other retailers for the exact same diamond. Shipping does take longer than expected, but it was worth the wait, and Sarah did keep me updated the entire process.
Samantha A
Massachusetts
FAQs
[vc_row][vc_column][vc_toggle title="What’s the bandwidth of the ring? Can I change the band width?"]Yes, you can change the band width if you’d like. Please note that the band width depends on the center diamond. If the center diamond has a larger or smaller carat weight, the band width will be adjusted accordingly by our design team. For example, if the ring has a 1ct center diamond, the band width will be 1.80mm or less.
There is an “Order Notes” section on the checkout page where you can write your instructions. Band widths up to 1.8mm are free of charge. For widths up to 2mm, there is an additional fee: $100, $200 for widths up to 2.20mm, and $400 for widths up to 2.40mm For band widths above 2.40mm, please email us at support@loosegrowndiamond.com, and we will provide you with a quote.[/vc_toggle][vc_toggle title="What are the color/clarity of the side/small diamonds in the setting?"]If the center stone has D, E, or F color and VVS or VS clarity, we use a mix of DEF color and VVS/VS clarity diamonds for the side/small stones. If the center stone has G, H, or I color and VS or SI clarity, we use a mix of GHI color and VS/SI clarity diamonds to match the center stone.[/vc_toggle][vc_toggle title="Can I make my engagement ring two-tone?"]Yes, you can! We offer a two-tone customization option where you can mix different metal colors — for example, a yellow gold band with a white gold basket and prongs. You can also choose combinations like white, yellow and rose gold or platinum. Please note, there is an additional fee of $100 for two-tone designs.[/vc_toggle][vc_toggle title="What does your warranty cover?"]Our warranty covers any issues with your product as soon as you receive it. It also includes fixing loose prongs, polishing, and rhodium plating within a seven days of purchase. We guarantee our products are defect-free, but if you find any issues, please contact us.
If you have a different problem not covered by the warranty, contact us. We'll inspect your product and let you know the cost for our services.[/vc_toggle][vc_toggle title="Does LGD create custom ring/jewelry?"]LGD would be delighted to create your dream piece of ring/jewelry. To get started on your custom piece of jewelry, please email us at support@loosegrowndiamond.com OR contact customer service at 1-646-288-0810 now.[/vc_toggle][vc_toggle title="Can I resize a ring ?"]Yes, We offer a 30 days free resize for all rings sold at Loose Grown Diamond. Just reach out to a support via chat or email support@loosegrowndiamond.com to initiate a resize. Be sure to have your order number and correct size you need handy to expedite the process. Please note that platinum ring can't be resized and not covered in this policy.[/vc_toggle][vc_toggle title="How should I get my finger sized?"]You may use our Ring Sizer or visit any local jewelry store should offer free sizing. When you get sized, take note of which type of sizers they used- thin, wide or comfort fit (meaning they were rounded on the inside).[/vc_toggle][vc_toggle title="Can you engrave my ring/jewelry for Free?"]
[/vc_toggle][vc_toggle title="What is the typical crafting time for ring/jewelry with side stones?"]
[/vc_toggle][vc_toggle title="Can I get a free appraisal for my purchase?"]Yes, you can. Please email us at support@loosegrowndiamond.com with your order number, and our team will send you the digital appraisal at no cost. You can use it for insurance purposes.[/vc_toggle][vc_toggle title="Can I place my order by phone?"]
[/vc_toggle][vc_toggle title="Can I have my item sooner than this?"]
[/vc_toggle][vc_toggle title="How can I design my own lab grown diamond ring?" el_class="ls_cfcntnt ls_vdofaq"][/vc_toggle][vc_toggle title="Can I see your factory virtually?" el_class="ls_cfcntnt ls_vdofaq"][/vc_toggle][vc_toggle title="What's the process after placing an order?"]Once you placed the order, our team will get back to you with the CAD & 3D design of your ring within 24 working hours over the email. Once you approve it, we will move forward to production.[/vc_toggle][/vc_column][/vc_row]
We provide free customization/personalization services and would be more than happy to engrave a ring/jewelry for you. At the time of placing an order there is a "order notes" section on the checkout page. Please write down the instruction over there.
Crafting side stones in pear, marquise, or oval shapes requires 3 to 4 days, whereas other shapes can extend the ring/jewelry crafting time to 2 to 3 weeks, and the jewelry crafting time will be extra.
Absolutely! If you would like to place your order over the phone you can speak with a member of our Customer Service team by calling +1-646-288-0810.
In many cases we can meet shorter urgent deadlines, please just email us at support@loosegrowndiamond.com OR contact customer service at 1-646-288-0810 and ask about the specific item you want to order.





